a chan

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Creating a better check-in process for Airbnb guests with Abbi, a personalized conversational assistant.

Currently, Airbnb leaves it up to hosts to inform guests of check-in processes and any other necessary information. Since there’s no standardization of this process, guests can become overwhelmed with the amount of information they need to go through before they can truly start their stay. We designed Abbi to address this frustration by collecting all of the necessary information in one place, and guiding users step-by-step through the check-in process in a friendly, clear manner.

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